📄️ About Apiculus Account Centre
The Account Centre on the Apiculus Cloud Console is a non-technical (commercial and support) dashboard used for viewing and managing all non-technical aspects of your Apiculus Cloud account. You can access the Account Centre by clicking on any item in the user menu at the top-right, the help/support icon in the header, or the wallet icon in the header.
📄️ Organisation/Account Profile
Using the Profile section, you can manage your organisation account profile on Apiculus Cloud. The profile management section can be accessed from the Account Centre in the top helper bar by clicking on the organisation.. Account profiles include the following:
📄️ KYC Renewal
You will receive the following email notification when your KYC details are about to expire.
📄️ eKYC
eKYC enables you to complete your verification quickly and easily. It automates the KYC process by using Aadhar number and GSTIN.
📄️ Team and Child User Management
Team members or child users can be onboarded using the TEAM section from the Account Centre. Apiculus Cloud allows you to add billing, technical, or other admin users who can log in to your account and perform operations.
📄️ Subscriptions and Services
A subscription is a record created whenever a new resource is purchased or a service is activated. In other words, a subscription is a financial ‘agreement’ that links the item that has been purchased, its value, and its renewal frequency.
📄️ Unbilled Charges
All subscriptions incur prorated charges during an account’s billing cycle. These charges, also known as unbilled charges, can be accessed from Billing > Unbilled Charges in the main navigation panel.
📄️ Invoices and Credit Notes
Invoices are generated at the end of each billing cycle for the services consumed during the billing cycle. Invoices can be accessed from the Billing > Invoices & Credit Notes section on the main navigation panel.
📄️ Wallet and Transactions
For all practical purposes, the service balance acts as your wallet balance or purchase capacity at any given point of time. The service balance is an aggregation of your credit limit, total payments made, and the total charges incurred on your account. Your service balance is always displayed on the top bar and gets updated in real-time when a transaction or a charge is recorded.
📄️ Payments
Apiculus Cloud supports three ways of making payments or adding money to the wallet:
📄️ Support and Tickets
Apiculus Cloud provides SLA-driven support to all subscriber customers in accordance with the terms and conditions outlined in the Service Level Agreement. To access the SLA, navigate to the User icon in the top helper bar and select Account under Account Centre.
📄️ Standard Agreements
Standard agreements and documents are available on the Apiculus Cloud Console Account Centre. Whenever any of these documents is amended or updated, you will be prompted to accept the modified documents on your next login.
📄️ View Activity Logs
The Activity Logs section provides subscribers with a detailed record of actions performed within their cloud environment. To improve usability, enhanced filtering options have been implemented.