Welcome
Apiculus is an end-to-end cloud-as-a-service solution that addresses the technology, business enablement and customer experience needs of regional, domestic and edge cloud service providers. Apiculus presents itself as an all-in-one technology platform that combines cloud service monetisation, infrastructure management and customer life cycle management, and offers an integrated solution for cloud providers in edge markets.
Apiculus enables:
- New service providers to launch and operate independent, green-field public clouds with 100% data localisation.
- Established IaaS providers to transform and scale their VPS service into a full-fledged multi-service public cloud offering.
- Service providers to offer a standardised service delivery and user experience.
Stack Components
Items in blue are Apiculus software capabilities; items in black are services and extensions that can be monetised; items in green are service provider’s assets.
Features and Specifications
This section covers the following:
- Self-service and Administration
- Integrated Billing and XaaS Monetisation
- End-to-end Business Enablement
Self-service and Administration
Apiculus brings a powerful layer of self-service along with a multitude of configurable options for managing customer journeys, admin operations and cloud-commerce.
| FEATURES | DESCRIPTION |
|---|---|
| SELF SERVICE | |
| Onboarding, Provisioning and Cloud Management | Offer a complete self-service experience to your customers for onboarding, provisioning and cloud resource management. |
| Admin Operations and CMP Administration | Manage your cloud operations, customer accounts, service requests, and marketplace mechanics - all from a single Admin Console. |
| Marketplace Management | Offer a wide range of compute, networking, cloud-native and value-added services with single-click provisioning and seamless ease of management and operations. |
| ADMINISTRATION | |
| Complete Customer Profile and Records | Manage and get a 360-degree view on your customers’ profiles and activities. |
| Customer Identity Verification Workflows | Define workflows for mandatory or regulatory KYC identity verification of your customers. |
| Self-service Platform Configurations | Configure the end-user experience, right from branding to policy documentation, custom links and platform default behaviours. |
| Role-based Admin Access | Onboard various functional personnel with our customisable role-based access system. |
Integrated Billing and XaaS Monetisation
With Apiculus, service providers can set up a marketplace of IaaS, PaaS, multi-cloud and other value added service offerings. Apiculus offers not only the listing of services, but also a complete automated and integrated provisioning-operating-billing paradigm.
| FEATURES | DESCRIPTION |
|---|---|
| INTEGRATED BILLING | |
| Built-for-cloud Billing Models | Configure billing models such as monthly subscriptions, fixed recurring pricing or pay-as-you-go, and integrate with any payment gateway of your preference. |
| Transactions and Billing Records | Manage invoices, credit notes, tax input records and offline transactions with ease and loads of customisation options. |
| Dunning and Automation Policies | Automate customer life cycle on the basis of billing events, payment delays, KYC identity verifications and many more. |
| XAAS MARKETPLACE AND MONETISATION | |
| IaaS, PaaS, Multi-cloud and SaaS-ready Marketplace | Offer a wide variety of traditional IaaS, cloud-native and marketplace services to capture a larger share of your customer’s wallet. |
| Custom Catalogues and Quick Plans | Define and create custom catalogues with integrated or billing-only services, with multiple targeting options for customer accounts. |
| Multi-currency and Multi-Region | Offer billing in global currencies in addition to local ones to serve your local and global demand. |
| Discounts, Coupons & Trials | Streamline your customer acquisition by creating on-site discounting, cash vouchers and structured trial benefits. |
End-to-end Business Enablement
Apiculus ships with SLA-backed integrated support and all the tools needed to enable a stellar service delivery on the cloud. As an extension of business enablement, Apiculus also offers all-round localisation across branding, regulatory, compliance and other localisation domains.
| FEATURES | DESCRIPTION |
|---|---|
| SUPPORT AND LIFE CYCLE MANAGEMENT | |
| Integrated Ticketing System | Offer an engagement touchpoint to your customers via the integrated ITIL-compliant ticketing system, or offer real-time support using our marketing extensions. |
| Customer Life Cycle Dashboards | Get complete visibility of your customers journeys, cloud spends, technical health and many more. |
| 24*7 SLA-Driven L2-L4 Support | Enjoy SLA-based L2 to L4 support from our team of technology and business experts and remove vendor management hassles. |
| LOCALISATION AND PERSONALISATION | |
| On-premise and Locally Hosted | Offer a 100% localised offering, from your data centres, in your region. |
| Design, Localisation and Regulatory White Labelling | Put your brand in front of the customers with our all-round white label philosophy. |
| Personalised Touchpoints for Customer Communication | Personalise your customer outreach using highly customisable messaging templates. |
| Integrable with External Billing and ITSM Systems | Get our team of solution experts to onboard you and accelerate your GTM with our Cloud Accelerator programme. |
Services Catalogue
The Apiculus cloud catalogue is offered for all production Availability Zones, as shown below.
| # | Service | Type | ISV |
|---|---|---|---|
| 1 | Linux Instances | Core | Apache CloudStack |
| 2 | Windows Instance | Core | Apache CloudStack |
| 3 | Block Volumes | Core | Apache CloudStack |
| 4 | VPC Networking | Core | Apache CloudStack |
| 5 | Apiculus Autoscale (deprecated March 2024) | Core | Apiculus Converge |
| 6 | DNS Management | Extended | PowerDNS |
| 7 | Multi-cloud AWS | Extended | AWS |
| 8 | Metal Instances | Extended | Canonical MAAS |
| 9 | Virtual Firewall Instances | Extended | pfSense/FortiGate VM |
| 10 | Load Balancer Instances | Extended | Citrix Netscaler VPX |
| 11 | Kubernetes Clusters | Core | Apache CloudStack |
| 12 | Autoscale Groups | Core | Apache CloudStack |
| 13 | Instance & Volume Backups (GA May 2024) | Core | StorPool VolumeCare |
| 14 | File-level Backups (GA May 2024) | Extended | Acronis Cyber Protection |
| 15 | Databases | Extended | TBD |
| 16 | Virtual Firewall Instances | Extended | Fortinet Virtual Firewall |
| 17 | S2S and RA VPN | Core | Apache CloudStack |
| 18 | Images & Snapshots | Core | Apache CloudStack |
| 19 | Account-level Storage | Core | Apache CloudStack |
| 20 | Account-level Data Transfer | Core | Apache CloudStack |
| 21 | Managed Services | Core | Service Provider |
| 22 | Professional Services | Core | Service Provider |
| 23 | QuickPlans | Core | Service Provider |
| 24 | Object Storage/S3 | Extended | Cloudian HyperStore |