Reversing Transactions

Transactions and payments, once received and recorded, can not be edited. In case of refunds or cancellations, a 'reverse' entry needs to be made in the accounting books. All online and offline transactions (with the exception of credit notes) can be reversed by clicking on the reverse icon in an account-level or global transactions listing, or by clicking on the Reverse action while viewing transaction details.

note

Reverse transactions show in red colour in the transactions listing and carry a negative (-) amount. All recorded transactions are visible to subscribers/customers in their Account Centre.