📄️ Admin Console
Apiculus admin console is the top-most experience management layer on the Apiculus solution stack. This is the control panel where service providers' Product, Marketing and Business teams will spend most of their time and manage various facets of the cloud delivery and management experience for the end customers.
📄️ Role-based Access on Admin Console
Apiculus admin console offers role-based access control (RBAC) for all admin users. The system ships with default roles, with rights and privileges as outlined in this article.
📄️ ISV Consoles
The Apiculus solution is built using an 'integrations' approach using ISV products that are enterprise-grade and deliver powerful technical orchestration capabilities.
📄️ Zabbix Dashboard and NMS
Service provider NOC teams get restricted access to the Zabbix monitoring system as part of the service provider administration suite. Restricted access is provided as any modifications done on the Zabbix system can severely impact the quality of service and experience delivered via Apiculus.
📄️ OTRS Ticketing and Service Interface
Apiculus admin console allows for end-to-end service management via tickets using OTRS Community Edition. Service providers get agent and admin access to OTRS for being able to onboard their helpdesk teams and configure workflows as required.
📄️ Metabase Business Intelligence Dashboards
The Apiculus solution stack includes the open-source BI tool Metabase, which can be configured to deliver powerful business and commercial reporting information. Service providers' techno-commercial teams (Product, Operations, Business, Upper Management, C-Suite) can configure and access highly customisable visual dashboards to get visibility into how the cloud business is being operated using Apiculus.
📄️ Managing Support Tickets
Any request, query or bug report can be raised as a ticket with IndiQus Support via email. This also includes forwarding tickets raised by the end-customers on Apiculus CloudConsole or any other channels permitted by service providers. IndiQus Support never responds directly to end-customer tickets and only acts as L2+ escalation.