Managing Support Tickets

Any request, query or bug report can be raised as a ticket with Apiculus (By Yotta) Support via email. This also includes forwarding tickets raised by the end customers on Apiculus Cloud Console or any other channels permitted by service providers. Apiculus (By Yotta) Support does not respond directly to end-customer tickets and only acts as L2+ escalation.

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The terms of support and service will be as agreed in the Master Services Agreement signed between each service provider and Yotta Data Services Private Limited.