Overview

Apiculus admin console offers a way to offer basic support from the UI, in terms of diagnosis and other L1 tasks. In addition to the admin console, the Apiculus solution ships with OTRS Community Edition to enable service provider support teams to offer end-to-end SLA-based support via tickets to the end customers.

• Viewing activity logs
• Handling purchase/provisioning requests
• End-to-end support using OTRS