Managing Support Tickets

Any request, query or bug report can be raised as a ticket with Apiculus (By Yotta) Support via email. This also includes forwarding tickets raised by the end-customers on Apiculus Cloud Console or any other channels permitted by service providers. Apiculus (By Yotta) Support never responds directly to end-customer tickets and only acts as L2+ escalation.

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The terms of support and service will be as agreed in the Master Services Agreement signed between each service provider and Yotta Data Services Private Limited.