Features and Specifications
This section covers the following:
- Self-service and Administration
- Integrated Billing and XaaS Monetisation
- End-to-end Business Enablement
Self-service and Administration
Apiculus brings a powerful layer of self-service along with a multitude of configurable options for managing customer journeys, admin operations and cloud commerce.
| FEATURES | DESCRIPTION |
|---|---|
| SELF SERVICE | |
| Onboarding, Provisioning, and Cloud Management | Offer a complete self-service experience to your customers for onboarding, provisioning and cloud resource management. |
| Admin Operations and CMP Administration | Manage your cloud operations, customer accounts, service requests, and marketplace mechanics - all from a single Admin Console. |
| Marketplace Management | Offer a wide range of compute, networking, cloud-native and value-added services with single-click provisioning and seamless ease of management and operations. |
| ADMINISTRATION | |
| Complete Customer Profile and Records | Manage and get a 360-degree view on your customers’ profiles and activities. |
| Customer Identity Verification Workflows | Define workflows for mandatory or regulatory KYC (Know Your Customer) identity verification of your customers. |
| Self-service Platform Configurations | Configure the end-user experience, right from branding to policy documentation, custom links and platform default behaviours. |
| Role-based Admin Access | Onboard various functional personnel with our customisable role-based access system. |
Integrated Billing and XaaS Monetisation
With Apiculus, service providers can set up a marketplace of IaaS, PaaS, multi-cloud and other value-added service offerings. Apiculus offers not only the listing of services, but also a complete automated and integrated provisioning, operating, and billing paradigm.
| FEATURES | DESCRIPTION |
|---|---|
| INTEGRATED BILLING | |
| Built-for-cloud Billing Models | Configure billing models such as monthly subscriptions, fixed recurring pricing or pay-as-you-go, and integrate with any payment gateway of your preference. |
| Transactions and Billing Records | Manage invoices, credit notes, tax input records and offline transactions with ease and loads of customisation options. |
| Dunning and Automation Policies | Automate customer lifecycle on the basis of billing events, payment delays, KYC identity verifications and many more. |
| XAAS MARKETPLACE AND MONETISATION | |
| IaaS, PaaS, Multi-cloud and SaaS-ready Marketplace | Offer a wide variety of traditional IaaS, cloud-native and marketplace services to capture a larger share of your customer’s wallet. |
| Custom Catalogues and Quick Plans | Define and create custom catalogues with integrated or billing-only services, with multiple targeting options for customer accounts. |
| Multi-currency and Multi-Region | Offer billing in global currencies in addition to local ones to serve your local and global demand. |
| Discounts, Coupons & Trials | Streamline your customer acquisition by creating on-site discounting, cash vouchers and structured trial benefits. |
End-to-End Business Enablement
Apiculus ships with SLA-backed integrated support and all the tools needed to enable stellar service delivery on the cloud. As an extension of business enablement, Apiculus also offers comprehensive localisation across branding, regulatory, compliance and other localisation domains.
| FEATURES | DESCRIPTION |
|---|---|
| SUPPORT AND LIFE CYCLE MANAGEMENT | |
| Integrated Ticketing System | Offer an engagement touchpoint to your customers via the integrated ITIL-compliant ticketing system, or offer real-time support using our marketing extensions. |
| Customer Life Cycle Dashboards | Get complete visibility of your customer's journeys, cloud spending, technical health and more. |
| 24/7 SLA-Driven L2-L4 Support | Enjoy SLA-based L2 to L4 support from our team of technology and business experts and eliminating vendor management hassles. |
| LOCALISATION AND PERSONALISATION | |
| On-premise and Locally Hosted | Offer a 100% localised offering, from your data centres, in your region. |
| Design, Localisation and Regulatory White Labelling | Put your brand in front of the customers with our all-round white label philosophy. |
| Personalised Touchpoints for Customer Communication | Personalise your customer outreach using highly customisable messaging templates. |
| Integrable with External Billing and ITSM Systems | Get our team of solution experts to onboard you and accelerate your GTM with our Cloud Accelerator program. |