📄️ Admin Console
Apiculus Admin Console is the top level experience management layer in the Apiculus solution stack. This is the control panel where service providers' Product, Marketing and Business teams spend most of their time and manage various facets of the cloud delivery and management experience for the end customers.
📄️ Role-based Access on Admin Console
Apiculus Admin Console offers role-based access control (RBAC) for all admin users. The system ships with default roles, with rights and privileges as outlined in this article.
📄️ Independent Software Vendor Consoles
The Apiculus solution is built using an 'integrations' approach using Independent Software Vendor (ISV) products that are enterprise-grade and deliver powerful technical orchestration capabilities.
📄️ Zabbix Dashboard and NMS
Service provider Network Operations Center (NOC) teams get restricted access to the Zabbix monitoring system as part of the service provider administration suite. Restricted access is granted because any modifications done to the Zabbix system can severely impact the quality of service and experience delivered via Apiculus.
📄️ OTRS Ticketing and Service Interface
Apiculus Admin Console enables end-to-end service management via tickets using OTRS Community Edition. Service providers get agent and admin access to OTRS for being able to onboard their helpdesk teams and configure workflows as needed.
📄️ Metabase Business Intelligence Dashboards
The Apiculus solution stack includes the open-source BI tool Metabase, which can be configured to deliver powerful business and commercial reporting insights. Service providers' techno-commercial teams (Product, Operations, Business, Upper Management, C-Suite) can configure and access highly customisable visual dashboards to gain visibility into how the cloud business is being operated using Apiculus.
📄️ Managing Support Tickets
Any request, query or bug report can be raised as a ticket with Apiculus (By Yotta) Support via email. This also includes forwarding tickets raised by the end customers on Apiculus Cloud Console or any other channels permitted by service providers. Apiculus (By Yotta) Support does not respond directly to end-customer tickets and only acts as L2+ escalation.